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Digicel calls on competitor in Trinidad to stop blocking calls

Friday, October 27, 2006

Mobile tele-communications operator Digicel has called on its competitor in Trinidad & Tobago, the Telecommunication Services of Trinidad & Tobago (TSTT), to stop immediately its "anti-competitive practice" of blocking calls made from Digicel's network to TSTT fixed and mobile phone numbers.

Cable & Wireless holds 49 per cent ownership of TSTT with the government of the Republic of Trinidad and Tobago holding the remaining 51 per cent.

To date, the Telecommunications Authority of Trinidad & Tobago (TATT) has confirmed that TSTT has not given any substantive response to their investigation into the matter nor provided the authority with information or evidence to absolve it of any fault.

"By stopping calls from their competitor, we believe TSTT are sending another clear signal that they do not support competition and will do everything in their means to prevent the development of a healthy competitive and vibrant telecommunications industry in T&T," said Kevin White, CEO of Digicel Trinidad & Tobago and the Eastern Caribbean.

"TSTT and their counterpart Cable & Wireless have held a monopoly position for decades. In any competitive environment, it is important that new entrants into the market can compete on a level playing field. We are calling on the Government, as the majority shareholder of TSTT, to intervene and stop this anti-competitive activity immediately. Competition is good and the people of Trinidad & Tobago deserve to experience its full benefits."

Digicel's customers have been experiencing difficulties in getting through to TSTT fixed and mobile numbers since the Caribbean company's launch in April 2006. Statistics verified by TATT show that the number of blocked calls has increased from the period of late September 2006 to date. Digicel confirmed that they were prepared to take whatever legal action was necessary to ensure its customers no longer experience this inconvenience.

"TATT has instructed TSTT that what Digicel has reported is reliable and has been verified by TATT engineers," said Kevin White. "Meanwhile, calls on the Digicel network are working perfectly.

We've built a world- class network just as we've done in our other Caribbean markets and we are as committed as ever to becoming the leader in mobile telecommunications in Trinidad & Tobago. Our mobile customers will never return to the days of unreliable coverage, expensive outmoded handsets and non- existent customer care that existed in T&T for too long". To date, Digicel has invested TT$1.9 billion into its Trinidad & Tobago operations.

As far as its Trinidad & Tobago operations are concerned, Digicel has to date employed 500 persons directly and another 3,000 in related activities. The Caribbean company is the fastest-growing mobile telecommunications company in the region with current operations in 21 markets.